Customer Support Engineer Jobs in Kottivakkam Chennai

Customer Support Engineer Jobs for a leading client based in Kottivakkam Chennai.

Job description:

Customer services team – support engineer:

The Support Engineer expected to perform all the below mentioned

support activities which fall under our scope, to the Customers located globally.

Customer Relationship Management, Pre-Sales Support, Customer Training & Implementations, Incident Management, Hardware RMA.

Core responsibilities:

• Serves customers by providing product and service information; resolving product and service problems.

Customer service representative skills and qualifications:

• Firstly, Minimum of bachelor’s degree or Diploma or Equivalent Technical Qualification or Certification.
• Besides, Customer Handling Skills (Exposure in handling International Customers)
• Likewise, Excellent Communication Skills (Oral & Written)
• Moreover, Intermediate Hardware, Software & Networking knowledge.
• Similarly, Strong Interpersonal Skills & Exposure to working across the multi-cultural workforce.
• Additionally, Flexible to work in shifts (24/7) environment, Quick Learner.
• Furthermore, Quality Focus, Problem Solving Skills, Market Knowledge.
• Thereon, Documentation Skills, Listening Skills, Email / Chat etiquettes.
• Moreover, Analyzing Information, Go into the details, Logical Troubleshooting Skills, Multi-tasking.
• Besides, Flexible to travel frequently Domestic / International.
• Finally, Good to have – a valid passport.

Customer service representative job duties:

• Incident Management Ticketing Process – Taking Ownership of issues end to end and maintaining the confidentiality of the Customer Information and recording every bit of information on the CRM
• Besides, Resolve customers issues concerning Product, Software, Hardware, Replacement or Enquiry.
• Likewise, Drill down and identify the root cause of the problem and accurate reporting of the same to other departments.
• Similarily, Provide the best possible solution to the customers and expediting speedy resolution to the customers.
• Moreover, Suggesting any Sales Leads / Opportunities with the Customers to the Sales Team.
• Nevertheless, Prepare product or service reports by collecting and analyzing customer-provided information and passing it on the relevant teams internally.
• Additionally, Contribute to team effort by accomplishing related results as needed.
• Generate sales leads, and maintain a good rapport with the POCs, build sustainable relationships of trust through open and interactive communication.
• Go the extra mile to engage customers.
• Weekly, Monthly submission or reports/timesheets submission on time.
• Ownership of Cases lying in your bin, regular follow-ups and feedbacks to the internal teams.

Send resumes to

samjhana@bssrecruit.com,
admin@bssrecruit.com,
jobs@bssrecruit.com,
hr@bssrecruit.com,
chandana@bssrecruit.com,
yamini@bssrecruit.com,

Jobs-related Helpline

• • Ms.Karina – 7348829534
  • Ms.Chandra Kala – 7846875473
  • Ms.Samjhana 76248 96763

Recruitment Consultancy in Bangalore

Tagged as: Customer Engineer, Customer Support Engineer Jobs, Customer Support Engineer Jobs in Kottivakkam Chennai, obs in Kottivakkam, support engineer jobs