Head of Customer Care Job in Andheri East Mumbai

Head of customer care Jobs for a leading client based in Andheri East Mumbai

Years of experience 6 years minimum
Budget CTC – 15 L
Key points –
Basically, Must be previously experienced in leading Teams.
Must be from EdTech Background – our competitors
Must be proficient in increasing conversion rate on sales

Job Description – HEAD of CUSTOMER CARE

• Basically, Manage India Customer Service Team.
• Besides, Attend to all inquiries via live chat, instant messaging tools, email and telephone.
• Moreover, Maintain a professional and positive attitude with all clients and parties.
• Likewise, Provide excellent quality customer service at all times.
• Additionally, Complaints handling and escalations.
• Similarily, Handling responses to marketing campaigns and resolve queries of customer accounts.
• Nevertheless, Compile daily and weekly figures for supervisors, managers and senior management.
• Subsequently, Liaise with Clients’ agents and distribution partners.
• Lastly, Liaise with Clients’ suppliers and platform owners.

 Other ad hoc duties.

• Primarily, Manage Indian Markets.
• Additionally, Increase conversion on Sales in India

Personal Specifications

• The successful candidate will be able to speak, write and read fluent English.
• The ability to write (Type) in these languages is also essential.
• Moreover, You should have strong communication and time management skills.
• Besides, You should have keen attention to detail and good analytical skills.
• Likewise, You should be proficient in Microsoft Excel and Word.

Send resumes to

samjhana@bssrecruit.com,
admin@bssrecruit.com,
jobs@bssrecruit.com,
hr@bssrecruit.com,
chandana@bssrecruit.com,

Jobs-related Helpline

• • Ms.Karina – 7348829534
  • Ms.Chandra Kala – 7846875473
  • Ms.Samjhana 76248 96763

Recruitment Consultancy in Bangalore

Tagged as: Customer Care, Head of Customer Care, Head of Customer Care Job, Head of Customer Care Job in Andheri East Mumbai