Patient Care Coordinator Jobs in Banaswadi | Patient Care Jobs Bangalore

Patient Care Coordinator Jobs in Banaswadi Bangalore

Patient Care Coordinator Jobs for a leading client based in Banaswadi Bangalore.

Job Title: Care Coordination Center Team Member

Summary of Duties:

Firstly, Responding to a high volume of inbound /outbound calls and interacting with Patients, Clinicians, Office Staff, Hospitals, Pharmacy’s, Clinics, Home Care and, Insurance Companies etc.
Secondly, Scheduling patients, verifying insurance, processing prescriptions (along with prior authorization) requests and referrals. Downloading faxes, voicemails, Exclusive Physicians emails, and EHR emails.
Besides, Coordinating mail, faxes and scanning documents to patient charts within a 24 to 48-hour window along with processing medical records requests.
Lastly, Scheduling patients according to company guidelines. Notify your supervisor of anything that hinders your ability to complete your daily tasks.

Other functions such as anything else your supervisor/manager may request of you.

Punctuality and Attendance is key to your job role.
Courtesy to Co-workers.
Patient care and satisfaction concerning each patients circumstances – High Priority.
Logging into phones upon arrival to work until the end of the day.
Answer calls promptly.
Answering patients questions and returning calls the same day.
Completing call transactions within 2-3 minutes per call.
PM/EHR Detail Documentation on all transaction request.
Checking clinician schedules and following scheduling parameters.
Directing patients to the appropriate person/department for further assistance.
Maintaining clean and organized workspace.
Keeping current with office and department procedures.
Verifying insurance and checking patient balances and dates of service for prior and future scheduled and completed office visits.
Participates in education activities and attends CC staff meetings.
Additionally, Adheres to Employee Handbook.
Maintains the strictest confidentiality and adheres to all HIPAA guidelines and regulations Education: High School Diploma/GED, a certificate in medical assistance or a minimum of two years experience in a medical practice or hospital.

Skills/Knowledge

Firstly, Knowledge of the Phone System.
Secondly, Knowledge of Medical Terminology.
Besides, Knowledge of PM and EHR Software.
Likewise, Knowledge of Hospital Software Programs.
Moreover, Knowledge of Diagnostic Exams and Schedules along with Prior Visit Requirements.
Additionally, the ability to operate a computer, phone, and necessary office equipment Updated: August 10, 2020.
Besides, Ability to read, understand, and follow oral and written instructions.
Ability to sit for long periods.
Must be well organized and detail-oriented.
Takes orders by obtaining and verifying information.
Moreover Enters orders by transmitting the information.
Provides product/service information by answering questions; offering assistance.
Nevertheless, Maintains call centre database by entering and verifying information; updating contact log.
Improves quality results by recommending changes.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.