Technical Support Representative Jobs in Nanakramguda Hyderabad

Technical Support Representative Jobs for a leading client based in Nanakramguda Hyderabad.

The client founded the company founded in 2014 is based in Hyderabad, India is an India-based IT solutions provider that performs like a big USbased IT consultancy. Besides, with the close attention, you’d expect from a smaller firm with the cost advantages of an offshore provider. Additionally, As part of our growth plan. Besides, for the project, the client is hiring the following positions:

PRIORITY Technical Support Representative 

POSITIONS

Position: Technical Support Representative Jobs in Nanakramguda

Experience: 6-9, 9-12 years

Summary for a Technical Support Representative Jobs in Nanakramguda :

Technical Support Representative is responsible for responding to partners, customer, and prospective customer, questions by phone or email, with useful, meaningful and easy to understand answers for English speaking customers. Additionally, This position requires a highly self-motivated person. Likewise, demonstrates an excellent telephone presence, possesses good problem-solving skills. Moreover, pays attention to detail, and dedicated to customer satisfaction and success.

This position is responsible for seeing through all prospect and customer issues from the encounter to the solution and requires extensive problem-solving skills. Furthermore, the ability to communicate complex technical issues to both technical and non-technical customers.

Jobs in Nanakramguda Hyderabad

General Duties for a Technical Support Representative Jobs in Nanakramguda :

• Provide product support and useful answers by phone, email and remotely to questions posed by:
• Firstly, Prospective partners and prospective customers.
• Secondly, Partners and Customers with support agreements.
• Moreover, Other departments and employees within the Organization.
• Likewise, Additionally, Escalates commercial issues to sales department.
• Besides, Escalates requests for feature upgrades and bugs to the development team.
• Additionally, Investigates personally, or directs investigation of customer complaints regarding the operation and usage of our products.
•  Respond to customer’s requests with top-notch customer service promptly.
• Use problem-solving skills to handle and solve any issue encountered.
• Ability to learn new features and software as it is released.
• Besides, a Technical Support Representative Jobs in Nanakramguda should  Escalate problems quickly and effectively by providing well-written descriptions of the issues.
• Nevertheless, Refer customers, and prospective customers, promptly to Account Managers when they need to discuss the commercial problems.
• Moreover, Document all customer communications; monitor and maintain details within CRM.
• Furthermore, research, document and resolve customer problems.
• Provide technical support for issues related to our products.
• Test and document features and releases.
• Lastly, Create tests or templates for special applications.

Technical Support Representative Jobs

Technical Knowledge and skills required for a Technical Support Representative Jobs in Nanakramguda :

• Working Knowledge of Windows and Server operating systems (Windows 7, 8, & 10 2008,2012 & 2016) in the realms of administration, support and configuration.
• Besides, Basic understanding of Database software (SQL)
• Virtualization experience.
• Additionally, Knowledge of Sharepoint, Microsoft Office and 365 products (Word, Excel, PowerPoint, Outlook etc.)
• Proficiency in application installation, customization and configuration.

Technical Knowledge and Skills Preferred for a Technical Support Representative Jobs in Nanakramguda :

• General PHP installation and configuration 7- 8
• Overview knowledge of HTML, JavaScript and Java, XML
• Basic understanding of networks including TCP/IP, DNS and Routing.
• Scripted Deployments (Powershell)

Shifts: Day and Night

Gender Preference: Male

Job Location: Hyderabad(WFH)

Note: Hyderabad locals

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• • Ms.Karina – 7348829534
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Tagged as: Jobs in Nanakramguda Hyderabad, Technical Support Representative, Technical Support Representative Jobs, Technical Support Representative Jobs in Nanakramguda Hyderabad